SPHYNX · Tenant & Occupier Services
Tenant & occupier services in Accra’s managed homes
SPHYNX offers calm, structured tenant services in Accra for residents of the homes we manage—so repairs, renewals and communication feel clearer and more organised.
- Single point of contact for issues and questions
- Structured process for repairs and maintenance
- Support with move-ins, handovers and renewals
Part of SPHYNX property management in Accra
This page focuses on tenant & occupier services within buildings we manage. For landlord and investor services, and the overall property management overview, use the links below.
Day-to-day tenant & occupier support
Simple, predictable channels for the main things residents care about: communication, repairs, access and renewals.
Clear communication channels
One clearly signposted way to reach SPHYNX about your tenancy, with agreed response expectations and updates when issues are in progress.
Repairs & maintenance requests
A structured process for logging repair requests, prioritising urgent issues and coordinating access for contractors where needed.
Move-in & move-out support
Check-in inventories, meter readings and photo records at the start and end of a tenancy to help keep things fair and clear.
Rent & service charge clarity
Clear information about what you pay, when, and what is included—especially in gated communities where service charges apply.
Who our tenant & occupier services are designed for
Residents who value calm communication and homes that are looked after across the life of the tenancy.
Corporate & diplomatic tenants
Staff on assignments in Accra whose employers and families expect clear documentation and maintenance that is actually acted on.
Relocating families & returnees
Households moving into apartments or townhouses in gated communities who want stability and a clear route for practical questions.
Professionals in managed apartments
Residents who prefer professionally managed units, where it is clear who to contact and how issues are handled.
What tenants & occupiers can expect from SPHYNX
No service is perfect, but expectations are clearer when they are written down from the start.
Respect for documentation
Leases, house rules, inventories and service charge schedules are treated as living documents, not afterthoughts.
Reasonable response times
We aim to acknowledge issues promptly and communicate realistic timelines, especially where third parties are involved.
Balanced approach to issues
Where problems arise, we focus on facts, history and records—seeking practical, fair solutions within the lease and the law.
Living in, or moving into, a SPHYNX-managed home?
If you are a current or prospective tenant in a property we manage, share a short note about your situation and we’ll respond with the next practical steps.
Tenant & occupier services – FAQs
Short answers to common questions from residents in SPHYNX-managed homes.
How do I report a repair or maintenance issue? +
When your property is under SPHYNX management, you will be given contact details and a preferred channel for logging issues. We then acknowledge, prioritise and coordinate access where required.
Who do I contact in an emergency? +
Emergency contact information is shared at the start of the tenancy. For serious incidents, you should always prioritise safety and relevant emergency services, then notify SPHYNX as soon as it is safe to do so.
Do you help with move-in and move-out inspections? +
Yes. For managed homes we support check-in and check-out inspections, including inventories, meter readings and, where appropriate, photo records of condition.
Can SPHYNX help me understand my rent and service charge obligations? +
We can explain what is covered by your rent, what is covered by service charges, and when payments are due, based on your lease and building rules.
What if I have a disagreement with my landlord? +
Where SPHYNX manages the property, we aim to help both sides work from the lease, records and facts. Our role is to keep communication structured and solutions practical and fair.
Are you able to help me move between SPHYNX-managed properties? +
In some cases, yes. Where suitable alternatives exist, we can discuss options and coordinate with landlords, subject to availability and terms.