Last updated: 31 October 2025
Welcome to SPHYNX Properties (“we”, “us”, “our”). This privacy policy explains how we process personal data in the context of Ghana real estate services in accordance with the Data Protection Act, 2012 (Act 843). By using our site and services, you agree to the practices described here.
Who We Are
SPHYNX Properties, Accra, Ghana. Email: info@sphynx-properties.com, leon.auguste@sphynx-properties.com. For general enquiries, please see our Contact page.
What Personal Data We Collect
- Contact details (name, email, phone) when you enquire, book a viewing, or request valuation.
- Property preferences and requirements you share with us.
- Identity & compliance data for KYC/AML checks where required by law.
- Usage & technical data (IP, device, pages viewed, referrers, cookies) for security and analytics.
How We Use Your Data (Lawful Bases)
- To provide services you request (viewings, listings, offers, tenancy support) — contract necessity.
- To respond to enquiries and provide tailored property matches — legitimate interest.
- To meet legal obligations (KYC/AML, tax, compliance) — legal obligation.
- To improve our website and protect against fraud — legitimate interest.
- Marketing with consent — where you opt-in; you can withdraw at any time.
Sharing Your Data
We may share limited data with trusted processors (hosting, security, analytics, email delivery), professional advisers (legal, tax), and, where relevant, vetted property partners or landlords/tenants to complete a transaction. We do not sell your personal data.
International Transfers
Where data is processed outside Ghana, we implement appropriate safeguards (e.g., contractual clauses and provider due diligence) to protect your information in line with Act 843 principles.
How Long We Keep Your Data
We retain personal data only as long as necessary for the purposes stated above and to satisfy legal, tax, and regulatory requirements. When no longer needed, we securely delete or anonymize it.
Your Rights Under Ghana Law
- Right to access the personal data we hold about you.
- Right to request correction or deletion where appropriate.
- Right to object to certain processing, or to withdraw consent.
- Right to lodge a complaint with the Ghana Data Protection Commission.
Cookies & Similar Technologies
We use essential and analytics cookies to keep the site secure and to understand usage. You can adjust your browser settings to refuse cookies, but some features may not function correctly. See our Cookies page for details (if available).
Security
We apply administrative, technical, and physical safeguards designed to protect your data against unauthorized access, alteration, or loss. Nevertheless, no method is 100% secure. If you suspect a security issue, contact us immediately at info@sphynx-properties.com.
Children’s Data
Our services are not directed to children under 16. If you believe we have collected data from a child, contact us and we will take appropriate steps to remove it.
Third-Party Links
Our website may link to external sites we do not control. Please review their privacy notices independently.
Contact & Complaints
For privacy questions or requests, email info@sphynx-properties.com or leon.auguste@sphynx-properties.com. You may also contact the Ghana Data Protection Commission.
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